Epic Surf Rack's 60-Day Satisfaction Guarantee:
Since we hand pick and test everything we sell we know you're going to be stoked on your order, that's why we stand behind all of our products with a 60-day satisfaction guarantee! If you are not totally satisfied with your purchase please send it back for a full-refund* of the item(s) purchased. Please note: return shipping fees will apply. Also if the 'Free-Shipping' option was selected at checkout this amount will be deducted from your refund.
(*Our "Made in California" hand-built products require custom packaging and thus may require a restocking fee. See our Terms & Conditions for more info.)
If in the unlikely event a product shows up as defective we will pay for the return shipping.
Here are the rules and exceptions:
- All product must be returned in the unused & unassembled condition it came in, with all original packaging, including all tags, inserts, & any instructional material.
- We cannot accept returns on any custom orders (color, dimensions, finishes, etc.)
- If your product is sent back to Epic Surf Racks because of an invalid address, or because of an inability to accept shipment for any reason (i.e. signature, availability to accept or pickup, etc.) you will be charged the return shipping cost.
- Hand-built (i.e. wood free-standing products) need to be packed tightly in their original packaging, with no wood pieces touching. If for some reason you are unable to get this working (i.e. packaging material has become compressed) we can ship out additional packing material & give detailed packaging instructions.
All of Epic Surf Rack's hand-built racks are made to order here in the US. Most racks usually ship within 3-12 business days. However, colored or stained finish racks sometimes take a bit longer (10-18 business days), as these need adequate curing time between coats. Usually we beat these times, but please don't expect shipments to come prior.
For Epic Surf Racks' built products we primarily use FedEx as it's carrier, for deliveries outside of it's San Diego, CA headquarters. For hand-built orders tracking information is forwarded via FedEx.com, once orders are shipped.
For products not manufactured by Epic Surf Racks these products typically ship within 1-2 business days, via the carrier of our choice.
If you're ordering a hand-built product manufactured by Epic Surf Racks as well as a product not manufactured (3rd party) your items will ship separately. We will provide shipping updates & tracking information (when available) for all orders.
International Orders handled of Epic Surf Racks products are on a case by case bases. Please email firstname.lastname@example.org for more information.
3rd party product sales shipped internationally are final.
For APO/FPO orders we do ship to these address but please email email@example.com prior to order placement.